Legal & Policies

Terms & Policies

All terms, policies, legal information, and operator details for KOLOSALES.com are contained on this page. By using this website or submitting any request, you agree to these terms.

Last updated: May 2026. Operated by ColorShield ID LLC, Newark, DE, United States.

Terms of Service

Nature of Service

KOLOSALES.com is a B2B Europe sourcing and procurement coordination service operated by ColorShield ID LLC. It is not an online store, marketplace, retailer, manufacturer, seller of record, importer of record, freight forwarder, customs broker, or logistics provider unless expressly agreed in writing for a specific project.

By using this website, submitting any form, or contacting KOLOSALES.com, you agree to these Terms of Service in full.

Coordination Responsibility

KOLOSALES.com does not operate as a passive directory or anonymous marketplace. Approved projects are coordinated through a defined scope of work. Within that confirmed scope, the sourcing desk takes responsibility for the coordination activities it agrees to perform, including supplier-side communication, quotation coordination, production follow-up, documentation flow, sample coordination, and delivery planning support.

Manufacturing, freight forwarding, customs brokerage, and importer-of-record duties are not included unless separately agreed in writing. Within the confirmed coordination scope, KOLOSALES.com is responsible for the agreed deliverables and the professional execution of those activities.

Who May Use This Service

KOLOSALES.com serves U.S. and Canadian business buyers including restaurants, hotels, developers, designers, importers, distributors, construction companies, retailers, and procurement teams. Use of this service by individual consumers without a legitimate business purpose is not intended.

No Guarantee of Availability or Price

Submitting a sourcing request does not constitute a binding order, agreement, or contract. All quotes, supplier matches, production options, and pricing are provided as estimates and are subject to change based on supplier availability, production capacity, material costs, and logistics conditions at the time of project confirmation.

No Warranty

KOLOSALES.com makes no warranties, express or implied, regarding the fitness, quality, compliance, or delivery of any products sourced through European suppliers. Product quality, specifications, lead times, and compliance with local regulations remain the responsibility of the buyer and the supplier of record.

Limitation of Liability

ColorShield ID LLC and KOLOSALES.com are not liable for any direct, indirect, incidental, or consequential damages arising from the use of this website, submission of any request, or any sourcing, procurement, or production coordination activity. Total liability shall not exceed amounts actually paid to KOLOSALES.com for the specific project at issue.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States. Any disputes shall be resolved in the courts of Delaware, unless otherwise agreed in writing.

Changes to Terms

KOLOSALES.com reserves the right to update these Terms at any time. Continued use of the website after any changes constitutes acceptance of the updated Terms.

Privacy Policy

What We Collect

When you submit a form on KOLOSALES.com, we collect the information you provide including name, company name, email address, phone number, and project details. We may also collect standard website usage data such as IP address, browser type, and pages visited through standard analytics tools.

How We Use Your Information

  • To review and respond to your sourcing or payment request
  • To match your project with appropriate European production partners
  • To follow up with quotes, estimates, or project updates
  • To improve the content and functionality of this website

How We Protect Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. Project details may be shared with European production partners solely for the purpose of evaluating or fulfilling your sourcing request, and only to the extent necessary.

Cookies

This website may use standard cookies for analytics and website functionality. You may disable cookies in your browser settings, though some website features may not function correctly as a result.

Third-Party Services

KOLOSALES.com may use third-party tools including Google Analytics and Stripe for analytics and payment processing. These services have their own privacy policies and data handling practices. KOLOSALES.com does not control and is not responsible for third-party data practices.

Data Retention

We retain your information for as long as necessary to respond to your request, maintain records of business communications, and comply with applicable legal obligations. You may request deletion of your personal data by contacting contact@kolosales.com.

Contact for Privacy Matters

For any privacy-related requests or questions, contact: contact@kolosales.com

Payment Policy

Approved Projects Only

Payments are processed only for approved sourcing projects. No payment should be submitted unless you have received a written estimate, invoice, or payment request from KOLOSALES.com. Unsolicited payments will not be processed as orders.

What Payments Cover

  • Sample procurement costs and supplier preparation
  • Estimated shipping or delivery coordination costs
  • Procurement coordination fees
  • Production deposits for confirmed orders
  • Project-specific services agreed in writing

Payment Methods

Approved clients may pay by secure card payment via Stripe or by wire transfer. Payment instructions are provided only after project review and written confirmation of scope. Wire transfer is available for clients using major U.S. and Canadian banks.

No Retail Checkout

KOLOSALES.com does not operate a retail checkout system. All payments are project-based and require prior review and approval by our sourcing desk.

Refunds

Refund eligibility depends on the specific services agreed, the stage of project execution, and any costs already incurred with European production partners. Refund requests must be submitted in writing to contact@kolosales.com and will be reviewed on a case-by-case basis.

Chargebacks

Initiating a chargeback without prior written communication with KOLOSALES.com is a violation of these Terms. Chargebacks on legitimate, confirmed project payments will be contested.

Procurement Policy

Project Review Process

Every sourcing request submitted through KOLOSALES.com is reviewed by our sourcing desk before any response, quote, or supplier match is provided. Not all requests may be accepted. KOLOSALES.com reserves the right to decline any project without explanation.

Scope of Coordination

KOLOSALES.com coordinates between U.S. and Canadian business buyers and European production partners. The scope of coordination includes supplier identification, offer comparison, sample coordination, production follow-up, and export preparation support as applicable to each project.

No Manufacturer Representation

KOLOSALES.com does not represent, guarantee, or endorse any specific European manufacturer or supplier. Supplier selection is based on project requirements and available network capacity.

Import and Customs

KOLOSALES.com is not an importer of record, customs broker, or freight forwarder. Import clearance, customs compliance, duties, taxes, and final delivery logistics remain the responsibility of the buyer and selected logistics partners, unless expressly agreed otherwise in writing.

Project Acceptance

A project is considered accepted only when both parties have exchanged written confirmation of scope, deliverables, pricing, and timeline. Submission of a sourcing form does not constitute project acceptance or a binding agreement.

Production Timelines

All production timelines and lead times provided are estimates based on supplier information at the time of quotation. KOLOSALES.com is not liable for production delays caused by suppliers, logistics conditions, or circumstances beyond its control.

Uploaded Files & Submitted Materials

By uploading files, drawings, CAD files, images, specifications, or any other materials through KOLOSALES.com, you confirm that you have the right to share these materials and that doing so does not violate any intellectual property, confidentiality, or contractual obligation.

Uploaded materials are used solely for the purpose of evaluating and coordinating your sourcing request. They will not be shared beyond what is necessary for project evaluation with relevant production partners.

KOLOSALES.com is not responsible for the accuracy, completeness, or fitness for purpose of any uploaded materials. Production feasibility reviews based on uploaded files are provided as guidance only and do not constitute engineering, architectural, or legal advice.

KOLOSALES.com does not claim ownership of any materials you upload. You retain all rights to your submitted files and specifications.