KOLOSALES.COM POLICY

Returns and Damages

Return Policy

You may return your purchase for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).

What if My Order Arrives Damaged?

We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We’re happy to send you replacement parts as soon as possible.

  • When you sign for delivery, even if the package appears only slightly damaged, please write “Package Damaged.” If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
  • If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit.

Shipping Information

We’ve carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible.

Free standard shipping include:

  • Includes item collection, packing, shipping, full insurance and in-home delivery.
  • Please make sure the item will fit through any doorways, hallways, stairwells or elevators.
  • Includes full insurance.
  • Electronic tracking is available.
  • Signature is required at delivery.
  • Delivery time estimate at 7 – 15 days.

Shipping Time Estimates

Please note that handling, which includes preparing an item for shipment, packaging and delivery, may take up to 7 –14 days depending the route Country destination. We are working with TNT, DB SHENKER, TXT, others delivery expeditions services.

Please note: Orders placed outside the time frame listed beside your shipping option will be shipped the next day. Also, deliveries are not typically made on Saturdays or Sundays.

Terms of Use

Welcome to Kolosales.com!

Kolosales.com its affiliated brand of SC KOLOSALE CIC SRL, VAT / CIF / RO 34247464  including www.kolosale.ro and kolosale.ro provides this and other websites that are accessible through various desktop, tablet and mobile web browsers from time to time subject to your compliance with these Terms of Use.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITES. These Terms of Use constitute an agreement between Kolosales.com and you. We recommend that you print out a copy of these Terms of Use for your records.

By using the Sites, you affirm that you are able and legally competent to agree to and comply with these Terms of Use. If you do not agree to these Terms of Use or if you are not legally competent to agree to them, then you may not use the Sites.

Please note that these Terms of Use contain provisions that govern the resolution of claims between Kolosales.com and you. Please see the Legal Disputes section for complete details.

Privacy & Security

Please review our Privacy Policy, which is incorporated into these Terms of Use and also governs your use of the Sites. To the extent there is a conflict between the terms of the Privacy Policy and these Terms of Use, the Terms of Use govern.

Information security is important to Kolosales.com. We have established appropriate physical, electronic and managerial safeguards to protect the information that we collect from or about our users. Kolosales.com does, however, reserve the right at all times to disclose any information as Kolosales.com deems necessary to satisfy any applicable law, regulation, legal process or governmental request.

Changes

Kolosales.com reserves the right, at any time, to change these Terms of Use, our Privacy Policy and/or the Sites.

We will notify you of any change to these Terms of Use by updating the date at the top of this web page.

Intellectual Property Rights

The Sites contain valuable trademarks and service marks owned and used by Kolosales.com. Any use of the Kolosales.com Marks without the prior written permission of Kolosales.com is strictly prohibited. The arrangement and layout of the Sites, including but not limited to, the Kolosales.com Marks, images, text, graphics, buttons, screenshots, digitally downloadable files, and other content or material are exclusive property of Kolosales.com.

UNAUTHORIZED COPYING, REPRODUCTION, MODIFYING, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, MAKING DERIVATIVE WORKS OF OR DUPLICATING ALL OR ANY PART OF THE SITES IS PROHIBITED.

Policy of confidentiality

We collect the following information:

  • Personal Information You Share With Us: “Personal Information” is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service.

How Your Personal Information is Used, Processed and Disclosed

Except as specified in this Privacy Policy, Kolosales.com does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. Kolosales.com may, however, use, process and disclose Personal Information to:

  • send information to customers about orders;
  • fulfill your orders;
  • process and collect your payments.

WARRANTY 24 MONTHS

The products are warranty certificated by the manufacter.

All the products sold by www.kolosales.com have a two years warranty certificate from the manufacter in print. It will be included in the box. Please keep the certificate in case it will be needed and contact us at contact@kolosales.com

 

About us

Our company manufactures and distribute products made of authentic reclaimed wood, wild oak and rustic oak. We perfect a natural finish on woods, which guarantees outstanding products.